Shipping & Returns

RETURN & EXCHANGE POLICY

We have remarkably low return rates for our 100% Raw & Virgin Human Hair, because of the high-quality hair extensions that we offer.  However, we understand that there may be a case in which you need to return or exchange your order, and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn, or tampered with.

Refunds will only be accepted for defective units. Returning hair before receiving approval does not guarantee a full or partial refund. All partial and full refund requests must be approved before the hair is returned. To receive approval for a refund, please carefully read and follow our return/exchange policy.

RETURN POLICY

1. We will accept returns on the following:

  • Hair that you identify immediately as not being what you expected or ordered.
  • The hair bundles/packaging must be unopened packaging or unwound bundles.
  • The hair being returned must be in its original packaging and in its original condition of when you received it.
  • It CAN NOT be opened if upon receiving it you know it’s not what you ordered.
  • We do understand that you will need to take at least ONE bundle of hair out of the original packaging to examine it if it is the correct hair ordered, however the bundle(s) cannot have been unwrapped, co-washed, combed, brushed, cut, finger-combed, installed or tampered with in any way.
  • Please inspect the hair without un-wrapping the actual bundle, or tampering with it in any way.
  • If you are not sure how to determine if the hair is of good quality, please consult with your stylist.

For hygienic purposes, we do not accept nor compensate for returned used human hair, unless it’s a manufacturer defect batch. In some cases, we will approve you to return used hair for us to inspect to determine if it’s our hair that is faulty or not, but it’s not a given that we accept or refund used hair.

2. You must contact us by email at [email protected] within the first (7) days of receiving your purchase. At that time we will determine if we will accept the product back for inspection/a full or partial refund or exchange. So as soon as you receive your purchase, please inspect it.

  • Please do not return the product without prior approval.
  • We will not honor any refunds or exchanges as of day 30 or beyond of receiving your product.

3. In cases of ordering specialty items, colors, types, and/or products whose performance we have no knowledge of, and/or experience with the product, refunds will not be honored. To request an exchange, email your concern to [email protected] within the first (7) days of receiving your purchase. In your email please include the reason for the exchange detailing the problem, and list any tampering (product use, combing, washing, etc.) that may have been done to the product. Include photos that we can clearly see the problem you are experiencing, and attach them to the email. Once we receive your complaint we will respond within 24 – 48 hours of what our initial action to resolve the issue will be.

4. Any shipping and handling costs for returns/exchanges will be compensated for by Sweet N Sassy Hair unless otherwise stated.

5. Sweet N Sassy Hair is not responsible for any merchandise that is lost/damaged in transit to us for exchange/refund purposes. Insurance and tracking are highly recommended. Any packages not received, or received without merchandise will not receive a refund or exchange by Sweet N Sassy Hair.

6. Any orders canceled after processing has begun will be refunded the full amount minus a $20 restocking fee if it is a specialty item such as special colors, textures, a product made specifically for you, etc.

 

EXCHANGE POLICY

1. We will accept returns on the following:

  • Hair that you identify immediately as not being what you expected or ordered.
  • The hair bundles/packaging must be unopened packaging or unwound bundles.
  • The hair being exchanged must be in its original packaging and in its original condition of when you received it.
  • It CAN NOT be opened if upon receiving it you know it’s not what you ordered.
  • We do understand that you will need to take at least ONE bundle of hair out of the original packaging to examine it if it is the correct hair ordered, however the bundle(s) cannot have been unwrapped, co-washed, combed, brushed, cut, finger-combed, installed or tampered with in any way.
  • Please inspect the hair without un-wrapping the actual bundle, or tampering with it in any way.
  • If you are not sure how to determine if the hair is of good quality, please consult with your stylist.

For hygienic purposes, we do not accept nor compensate for exchanged used human hair, unless it’s a manufacturer defect batch. In some cases, we will approve you to return used hair for us to inspect to determine if it’s our hair that is faulty or not, but it’s not a given that we accept or refund used hair.

2. You must contact us by email at [email protected] within the first (7) days of receiving your purchase. At that time we will determine if we will accept the product back for inspection/a full or partial refund or exchange. So as soon as you receive your purchase, please inspect it.

  • Please do not return the product without prior approval.
  • We will not honor any refunds or exchanges as of day 30 or beyond of receiving your product.

3. In cases of ordering specialty items, colors, types, and/or products whose performance we have no knowledge of, and/or experience with the product, refunds will not be honored. To request an exchange, email your concern to [email protected] within the first (7) days of receiving your purchase. In your email please include the reason for the exchange detailing the problem, and list any tampering (product use, combing, washing, etc.) that may have been done to the product. Include photos that we can clearly see the problem you are experiencing, and attach them to the email. Once we receive your complaint we will respond within 24 – 48 hours of what our initial action to resolve the issue will be.

4. Any shipping and handling costs for returns/exchanges will be compensated for by Sweet N Sassy Hair unless otherwise stated.

5. Sweet N Sassy Hair is not responsible for any merchandise that is lost/damaged in transit to us for exchange/refund purposes. Insurance and tracking are highly recommended. Any packages not received, or received without merchandise will not receive a refund or exchange by Sweet N Sassy Hair.

6. Any orders canceled after processing has begun will be refunded the full amount minus a $20 restocking fee if it is a specialty item such as special colors, textures, a product made specifically for you, etc.

4.  If we shipped your order and the order has been returned to us because:

  • Of a bad address on your part
  • Because you were not home to sign for the package
  • Because you did not pick up your package from the post office

and then decide you want a refund, we will charge a restocking fee of $20 so your refund will be refunded minus the $20 restocking fee. To avoid the restocking fee, we will re-ship your order.  Shipping must be paid by the customer at a fee of $18.95 for USPS Priority Mail.

 

SHIPPING POLICY

The shipping messages on the Sweet N Sassy Hair website tell you how quickly products are expected to be ready to leave our facility or the manufacturer’s facility. Please note that our shipping messages do not indicate when items will arrive at their final destination — only when items are expected to be packed and ready to leave one of our facilities.

Not all products are in stock or located in our facility and may take time to come from the manufacturer.  Since our merchandise can ship from a different facility to us or directly to you, if we are out of stock, the time and day that you place your order may affect when your order is ready to ship, the estimated time of delivery, and the method of delivery required for the product to reach you in the time needed. Also, our facility nor any of our manufacturers are open 24 hours 7 days a week.  So an order placed Saturday or Sunday may not begin processing and ship until Monday.

Our processing is 24/7 and shipping is Sunday – Friday excluding holidays. We do NOT always process and ship orders on the same day. Please allow up to 7 business days for orders to process. If you place an order after business customer service hours on any day, please be patient with our response.

If we shipped your order and the order has been returned to us because:

  • Of a bad address on your part
  • Because you were not home to sign for the package
  • Because you did not pick up your package from the post office

and then decide you want a refund, we will charge a restocking fee of $20 so your refund will be refunded minus the $20 restocking fee. To avoid the restocking fee, we will re-ship your order.  Shipping must be paid by the customer at a fee of $18.95 for USPS Priority Mail.

 

EMERGENCIES

If you have an emergency contact need about your order, please call or text us at (305) 720-4280.

 

INTERNATIONAL SHIPPING

International customers (outside of the United States) are responsible for all import duties, customs, and local taxes charged by your country. We have no way of knowing what the fees or taxes may be, we recommend that you contact your country’s customs office or tax agent for respective charges and rates on a package coming outside of your country.

 

NOTE: From time to time, international shipping to some countries can take 4-6 weeks. Even longer for some slow-to-ship countries. We are not responsible for any delays caused by the destination country’s customs clearance processes. We are not responsible for merchandise confiscated by customs.

 

TRACKING YOUR ORDER

Once your order has been processed, you will receive an order complete e-mail which will include your tracking number and a link to follow the journey of your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly
prior to contacting us. Please allow 1 – 4 days for the tracking information to show. Here is the contact
information for each method of shipping offered to you:

USPS – www.usps.com (1-800-222-1811)

Any questions you have about our hair or Sweet N Sassy can be found on our FAQ (Frequently Asked Questions) page.